Refund Policy

Digital Tattoo Designs

Because downloadable tattoo artwork is a digital product, purchases may generally become final once the customer has received, accessed or downloaded the files.

However, legitimate technical or order problems will be reviewed individually.

When You Should Contact Us

Please contact Gothic Tattoo Designs if:

• You were charged more than once for the same order.
• You received the wrong digital product.
• The supplied files are corrupted or cannot be opened.
• A purchased download is missing from the order.
• You believe there has been another genuine billing or delivery error.

Change of Mind

Refunds may not normally be available for a simple change of mind after a digital design has already been delivered, accessed or downloaded, subject to any mandatory rights available under applicable law.

Please review the product description, artwork style, formats and license before completing your order.

Custom Tattoo Designs

Custom tattoo artwork requires creative work specifically for the customer. Refund eligibility may therefore depend on how much of the custom design process has already been completed.

If work has not yet begun, contact us as soon as possible if you need to cancel the request.

Once custom design work has started or substantial creative work has been completed, a full refund may not be available, subject to applicable consumer law.

Custom Design Revisions

If a custom service includes refinement rounds, customers should use the included revisions to request reasonable adjustments that remain within the original design brief.

A request to create a substantially different concept may be considered additional work rather than a revision.

Duplicate Payments

If you believe you were accidentally charged twice for the same purchase, contact us with the email address used for the order and available transaction details.

Confirmed duplicate charges can be reviewed for correction.

Download Problems

A temporary download problem does not necessarily require a refund. If your purchased artwork cannot be accessed, contact us first so we can attempt to restore or resend access to the correct files.

You can also read our Digital Delivery Policy.

How to Request a Review

Use our Contact page and include:

• Your name.
• The email address used for the order.
• The product or service purchased.
• A clear explanation of the issue.
• Relevant order or transaction information where available.

Approved Refunds

Where a refund is approved, it will normally be returned using an appropriate payment method supported by the original payment provider.

Processing times can vary depending on the payment provider, financial institution and payment method.

Questions Before Purchase

If you are unsure whether a design, file format or license is suitable for what you need, contact us before completing the purchase.

You can also review our FAQ, License & Usage Rights and Terms & Conditions.